novibet believes that gambling should be an enjoyable, voluntary form of entertainment — never a source of financial stress, emotional harm, or personal crisis. This page explains every tool and resource we provide to help you keep your gaming experience healthy, informed, and within limits that work for you.
Our Philosophy
novibet is built on a simple principle: gambling must remain entertainment. We are committed to providing every player in Bangladesh with transparent information, practical self-management tools, and immediate access to professional support — because a sustainable, responsible gaming environment benefits everyone.
Every decision we make at novibet is measured against one standard: does it serve the long-term wellbeing of our players? We will always prioritise a player's health over short-term revenue, including permanently closing accounts where gambling harm is evident.
novibet presents all game odds, house edges, and return-to-player (RTP) percentages clearly. We do not use misleading promotional language that encourages players to chase losses or treat gambling as a reliable income source. Entertainment first, always.
We provide a full suite of player-controlled limit and exclusion tools — deposit limits, session time limits, loss limits, reality checks, cooling-off periods, and permanent self-exclusion — all available directly from your account settings at no cost.
novibet enforces a strict minimum age of 18 years for all account registrations. Every new account undergoes age and identity verification before deposits or gameplay are permitted. We take underage gambling seriously and act immediately on any suspected breach.
Our English-language support team is available around the clock via live chat and email. If you feel that gambling is negatively affecting your life, or if you simply want to discuss your options, our team will listen without judgement and help you take action immediately.
novibet's platform continuously monitors player activity patterns for indicators of potential gambling harm. Where unusual patterns are detected — such as rapidly escalating bet sizes or prolonged uninterrupted sessions — our responsible gaming team may proactively reach out to the player.
novibet operates an absolute minimum age policy of 18 years. No person under the age of 18 may open an account, make a deposit, place a bet, or access any real-money gaming content on the novibet platform. This is not simply a legal formality — it is a moral obligation we take with complete seriousness.
Every player must successfully complete our Know Your Customer (KYC) age verification process before their account is activated for real-money play. This requires submission of a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — confirming date of birth. Until verification is complete, all deposit and withdrawal functionality remains locked.
If you share a device or internet connection with minors, we strongly encourage you to take the following precautions to prevent accidental or deliberate access to the novibet platform by underage individuals:
Mandatory 18+ Notice: By maintaining an active novibet account, you confirm that you are 18 years of age or older and that all gaming activity on your account is conducted by you personally. Allowing a minor to use your account constitutes a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Know the Warning Signs
Problem gambling can affect anyone, regardless of income, education, or background. Recognising the early warning signs — in yourself or someone you care about — is the first and most important step toward getting things back under control. The signs below are not a clinical diagnosis, but they are reliable indicators that your relationship with gambling may need attention.
A Note on Self-Assessment: novibet recommends that all players periodically complete an honest self-assessment of their gambling habits. Ask yourself: Is gambling still fun? Am I in control of how much I spend and how long I play? If the answers make you uncomfortable, that discomfort is worth paying attention to. Our support team is here to help — reach us any time at [email protected].
Tools Available to All Players
novibet provides a comprehensive set of responsible gaming tools that are available to every registered player at no charge. All tools are accessible through your account settings and take effect immediately upon activation. You do not need to provide a reason for using any of these tools — your decision will be respected without question.
Set a maximum deposit amount over a rolling daily, weekly, or monthly period. Once your chosen limit is reached, the platform will not accept further deposits until the period resets. Reducing your deposit limit takes effect immediately. Increasing a deposit limit requires a 24-hour cooling-off period before it comes into force — this built-in delay is intentional and cannot be waived.
Set a ceiling on the amount you are willing to lose over a defined period. When your net losses reach the limit you have set, your account will be automatically restricted from further wagering until the period resets. This tool is particularly effective for players who find it difficult to stop after a losing streak, since the platform enforces the limit regardless of your in-session decisions.
Define the maximum continuous duration of a single gaming session. When the time limit you have selected expires, you will be logged out automatically. You may set this limit anywhere from 30 minutes to 8 hours. The session timer is displayed prominently during gameplay so you are always aware of how much time has elapsed since you began your current session.
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered during the current session. Reality checks appear at intervals you select — every 30 minutes, 1 hour, or 2 hours — and briefly pause the game to display your session summary. They are a gentle but effective prompt to step back, reassess, and decide consciously whether to continue.
If you feel you need a short break from gambling but are not ready for a full self-exclusion, a cooling-off period allows you to suspend your account for a defined short-term window. During a cooling-off period, you cannot log in, deposit, or wager. Your account data and any existing balance are preserved and will be available to you when the period ends.
Your full transaction history, session log, and bonus activity are available at any time from your account dashboard. Reviewing your actual spending and playing patterns — rather than relying on memory — is one of the most powerful tools for maintaining an accurate picture of your gambling behaviour and staying within your intended budget.
Self-exclusion is the most powerful responsible gaming tool available on the novibet platform. When you self-exclude, your account is immediately and completely suspended — you will be unable to log in, deposit, or place bets for the duration of the exclusion period you select. All pending promotional communications to your account will also be stopped.
Self-exclusion is available to all novibet players at any time, for free, with no questions asked. To activate self-exclusion, contact our support team via live chat or email at [email protected] and state that you wish to self-exclude. Your request will be processed within one hour of receipt, and you will receive an email confirmation once your exclusion is active.
novibet offers the following self-exclusion periods. Choose the duration that best matches your current needs — you can always request an extension at any point during an active exclusion:
Requesting Self-Exclusion: Contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered username and your preferred exclusion duration. We will confirm activation within one hour. Live chat is also available 24/7 for immediate assistance.
Setting a deposit limit is one of the simplest and most effective ways to ensure that gambling remains within your financial means. novibet strongly encourages all players — not just those who feel they may have a problem — to set deposit limits as a standard account hygiene practice from the moment they register.
Log in to your novibet account and navigate to the Responsible Gaming section of your Account Settings. Select "Deposit Limits" and choose your preferred period: daily, weekly, or monthly. Enter your limit in Bangladeshi Taka (৳). Your limit will take effect immediately. You may set separate limits for each period simultaneously — for example, a ৳2,000 daily limit combined with a ৳10,000 monthly cap.
novibet applies a deliberate asymmetry to limit changes:
In addition to deposit limits, you may set maximum single-wager limits and rolling loss limits from the same Responsible Gaming settings page. A loss limit caps your total net losses over a selected period, providing a financial safety net that operates independently of your deposit limit. We recommend using both deposit limits and loss limits together for the most comprehensive spending control.
Recommended Starting Point: If you are unsure what limit to set, a common guideline is to treat your gambling budget the same way you would a discretionary entertainment budget — comparable to what you might spend on cinema tickets, dining out, or a sporting event in a given month. Gambling should be funded only from disposable income, never from essential household funds.
Time is one of the most commonly underestimated dimensions of gambling behaviour. Players frequently lose track of how long a session has lasted, particularly when engaged with immersive live casino titles or fast-paced crash games. novibet's time-management tools are designed to keep you consciously aware of the time you spend on the platform.
A session time limit sets an absolute ceiling on the duration of a single login session. When the limit is reached, you are automatically logged out of your account. You may choose a limit between 30 minutes and 8 hours. The current elapsed session time is displayed in your account dashboard throughout your session. Setting a session time limit does not prevent you from logging back in after a break — it simply ensures that breaks are built into your gameplay structure.
Reality check notifications are periodic pop-up messages that interrupt gameplay at intervals you define. Each notification displays your current session duration, total amount wagered in the session, and net result (profit or loss) for the session. You must actively acknowledge the notification before play can resume — this deliberate interruption is what makes reality checks effective. They prevent the dissociative "flow state" that can cause players to lose track of time and spending.
A cooling-off period is a short-term account suspension lasting between 24 hours and 6 weeks. It is distinct from self-exclusion in that it is intended as a temporary pause rather than a longer commitment to stop gambling. During a cooling-off period, your account is fully suspended — no login, no deposits, no wagering. Your balance is preserved. Cooling-off periods cannot be cancelled once activated; they must run to completion.
To activate a cooling-off period, visit the Responsible Gaming section of your Account Settings or contact our support team directly. Requests submitted via live chat are processed immediately, typically within minutes of the conversation.
You Are Not Alone
If gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out. Asking for help is a sign of strength, not weakness. novibet's support team is here for you, and there are resources available to help you regain control — no matter how difficult things feel right now.
Our responsible gaming team is available via live chat 24 hours a day, 7 days a week. Start a conversation directly from any page on the novibet platform. Average response time is under 3 minutes.
Send us an email at any time. We prioritise responsible gaming enquiries and aim to respond within 2 hours during peak Bangladesh Standard Time (BST, UTC+6) hours.
If you need your account suspended right now, tell us during any live chat or email contact. We will activate a cooling-off or self-exclusion within minutes — no paperwork, no delay, no questions required.
Sometimes the most important step is simply talking to a trusted friend or family member about what you are experiencing. Gambling problems thrive in secrecy — opening up to someone close to you can reduce the psychological burden significantly and create an external support network to help you stay on track.
novibet encourages all players who feel their gambling has become problematic to seek professional support. Qualified counsellors and therapists who specialise in behavioural addictions — including gambling disorder — can provide structured, evidence-based treatment that goes beyond the tools available on a gaming platform. We recommend speaking with a qualified mental health professional in Bangladesh who has experience with addiction-related issues. Your personal physician is often the best starting point for a referral.
If problem gambling has caused financial difficulties, speaking with a registered financial counsellor or a trusted community organisation can help you build a recovery plan. Managing gambling-related debt requires a structured approach, and professional guidance makes that process significantly more manageable. Please do not ignore financial problems that have arisen from gambling — early intervention produces much better outcomes.
When you are ready to enjoy gaming on your own terms, novibet is here. Explore our games, review our policies, or visit our FAQ for answers to common questions about limits, verification, and account management.