novibet Frequently
Asked Questions

Creating a novibet account takes under three minutes. Visit the novibet Login page, click the registration option, and fill in your full name, date of birth, email address, phone number, and a secure password. You must be at least 18 years old to register. Once submitted, you will receive an email confirmation and can proceed to identity verification before making your first deposit.

novibet requires a valid government-issued identity document to verify your account. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a proof-of-address document — such as a utility bill or bank statement dated within the last 90 days. Document images can be uploaded directly through your account settings. Verification is typically completed within 24 hours.

You can reset your novibet password by clicking the "Forgot Password" link on the login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes. Check your spam folder if the email does not appear in your inbox. For security, password reset links expire after 30 minutes. If you continue to have difficulty, contact support at [email protected].

No. novibet strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately so we can resolve the situation without penalty.

To permanently close your novibet account, contact our support team via live chat or email at [email protected] and request account closure. We will process the request and return any remaining balance to your registered withdrawal method within five business days. If you are closing your account due to concerns about problem gambling, we recommend activating a self-exclusion first, which offers structured protection during the closure process.

To deposit via bKash on novibet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the payment through your bKash mobile wallet. The minimum deposit via bKash is ৳200. Funds are credited to your novibet account instantly in most cases, though occasional processing delays of up to 15 minutes can occur during peak hours.

Nagad deposits on novibet are processed instantly in the vast majority of cases. Once you complete the payment through your Nagad wallet, your novibet balance is updated in real time. If your deposit has not appeared within 30 minutes, take a screenshot of the Nagad transaction confirmation and contact our support team with the transaction reference number. We will manually reconcile the payment and credit your account.

The minimum withdrawal amount on novibet is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. Standard processing time is between one and five business days depending on your chosen withdrawal method and any pending identity verification requirements. novibet does not charge a fee for standard withdrawals.

novibet does not charge any internal fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees. We recommend checking your mobile wallet's fee schedule before initiating a transaction. Any fees charged by the payment provider are outside novibet's control and are not refundable by us.

Yes, novibet supports bank transfer deposits from several Bangladeshi banks, including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank transfer processing times are typically one to three business days, which is longer than mobile wallet methods. For faster access to your funds, we recommend using bKash, Nagad, or Rocket for day-to-day deposits.

Withdrawal delays on novibet are most commonly caused by a pending KYC verification, an outstanding active bonus with incomplete wagering requirements, or a mismatch between your registered payment details and the account you are withdrawing to. Log in to your account and check the Withdrawals section for a status message. If the reason is unclear, contact support at [email protected] with your transaction reference and we will investigate within two hours.

novibet offers an extensive range of cricket betting markets, including match winner, toss winner, top batsman, top bowler, total runs (over/under), man of the match, first wicket method, innings runs, and live in-play betting. Major tournaments covered include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Cricket World Cup, and bilateral series featuring the Bangladesh Tigers. Markets are updated in real time during live matches.

Slot games on novibet use Random Number Generator (RNG) technology, which ensures every spin outcome is completely independent and unpredictable. Return to Player (RTP) is the theoretical percentage of wagered money a slot pays back over millions of spins — for example, a 96% RTP slot returns ৳96 for every ৳100 wagered on average over time. RTP figures for individual games are available in each game's information panel. Higher RTP generally means lower house edge.

Yes. novibet is fully optimised for mobile play. The platform runs in your mobile browser without requiring any app download — simply visit novibet.vu from Chrome, Firefox, or Samsung Internet on your Android phone, or Safari on an iPhone. All games, including live casino tables, cricket betting, slots, crash games, and fishing arcade titles, are available in full on mobile with touch-optimised controls.

All games available on the novibet platform are sourced from certified, internationally recognised game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios use independently audited Random Number Generators (RNGs) and publish verified RTP data. novibet does not modify game outcomes in any way. We are committed to fair play and transparent operation across all game categories.

Mines Gold is a popular crash-style game on novibet where players select tiles on a grid, each tile either revealing a gold coin (safe) or a mine (game over). You choose how many mines are hidden before each round — more mines means higher risk but a larger multiplier. You can cash out at any point before hitting a mine. The game uses a provably fair RNG system and suits players who enjoy a fast-paced, strategy-influenced experience.

novibet offers a welcome bonus to all newly registered players who make a qualifying first deposit. The bonus credits a percentage match of your deposit amount as bonus funds. To withdraw bonus-related winnings, you must complete the wagering requirement — typically a specified multiple of the bonus amount — within a defined time window. Full terms, including minimum deposit, eligible games, and wagering multiplier, are listed on the Promotions page of the novibet platform.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Progress is tracked in your account dashboard. Bets on different game types contribute different percentages — typically slots contribute 100%, while table games contribute less.

Yes. All novibet bonuses carry an expiry date, which is shown clearly when the bonus is credited to your account. If you do not complete the wagering requirements before the expiry date, any remaining bonus funds and associated winnings will be forfeited automatically. Most bonuses expire between 7 and 30 days after issue. We recommend activating a bonus only when you have sufficient time to play through the requirements comfortably.

novibet rewards regular players through a tiered loyalty programme. As you accumulate wagering activity on the platform, you progress through loyalty tiers, each offering enhanced benefits such as higher deposit limits, faster withdrawal processing, personalised bonus offers, and access to a dedicated VIP account manager. Details of the current loyalty programme structure, including tier thresholds and rewards, are available in the Promotions section of your novibet account.

novibet is operated as a safe, SSL-encrypted platform using 256-bit TLS security to protect all data transmitted between your device and our servers. All personal and financial data is stored securely and processed in accordance with our Privacy Policy. novibet is intended for adult entertainment purposes. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction. We encourage all players to gamble responsibly and within their means.

You can set a deposit limit from the Responsible Gaming section of your novibet account settings. Choose a daily, weekly, or monthly limit in Bangladeshi Taka. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period before they activate. Setting a deposit limit is free, voluntary, and does not affect your account in any other way. novibet strongly encourages all players to use this tool as a standard practice.

To self-exclude from novibet, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". State your registered username and your preferred exclusion period — options range from one month to permanent exclusion. Your account will be suspended within one hour of your request, all marketing communications will stop immediately, and your remaining balance will be returned to your registered payment method within five business days.

If you feel gambling is no longer fun and is affecting your finances, relationships, or mental health, please act immediately. Contact the novibet support team via live chat — available 24/7 — and tell us you need help. We can activate a cooling-off period, deposit limit, or self-exclusion within minutes, no questions asked. We also strongly recommend speaking with a qualified mental health professional or addiction counsellor. You do not need to reach a crisis point before asking for help.

novibet offers 24/7 English-language customer support via live chat and email. Live chat is accessible directly from the platform and typically connects you to an agent within three minutes. For non-urgent enquiries, email [email protected] — peak-hours responses arrive within two hours, and off-peak responses within six hours. Please include your registered username and a clear description of your issue in all correspondence to help us resolve it as quickly as possible.